Terms of Service

1. The service

Kaishindo (“we”) offers Kaishindo Wellness, coaching phone calls with an AI coach plus short written guides and check-ins; Kaishindo Performance, training tools for adult athletes and their coaches, including AI coaching calls before and after competitions; and a waitlist for Kaishindo Nutrition. Joining a waitlist doesn't commit you to buy anything. Together these are “the Service”. By using it you agree to these terms and to our Privacy Policy.

2. What the Service is not

The Service is not medical care, psychotherapy, counseling, or any form of mental-health treatment. It does not diagnose, treat, cure or prevent any disease, disorder or condition, and your coach is an AI, not a licensed professional. If you have symptoms that need clinical attention, see a licensed professional. It is not an emergency service: if you or someone else is in danger, call 911, or call or text 988.

3. Who can use it

You must be 18 or older. You confirm your age when you sign up. If we learn an account belongs to someone under 18, we'll close it and delete or anonymize its data.

4. Your account

Give accurate information, keep your password to yourself, and use the account only for yourself. The phone number you add for calls must be yours; we verify it before any coaching call.

5. Coaching calls

• You choose when we call. By setting up calls you agree to receive automated calls from us, placed by an AI, to your verified number at the times you schedule. You can change or stop them at any time.to confirm
• Every call is with an AI coach, and it says so. AI can be wrong. Don't rely on it for medical, legal or financial decisions.
• Calls are recorded and transcribed by our calling provider, which you agree to when you set up calls. If other people are with you during a call, they may be recorded too; take calls somewhere private.to confirm
• Some sessions are limited. Mind sessions are in early access while their safety review finishes. Running workouts may be adjusted or turned off based on your answers to a short health questionnaire.

6. Safety

If something said on a call suggests someone may be at serious risk, the coach will share crisis resources, and a person on our team may be alerted to review it, as described in our Privacy Policy. We may pause your calls while we look into a safety concern.to confirm

7. Paying for calls

• Prepaid minutes. Calls use minutes you buy in advance, in packs. The price per minute is shown before you pay.to confirm
• Free minutes to start. When you first set up calls you get a one-time set of free minutes.
• How time is counted. We charge by the second, only for time a call is connected. So you aren't cut off mid-conversation, a call may run past your remaining minutes: up to five minutes past, and at least ten minutes in total. That extra time comes out of your next purchase, and calls pause until you add minutes.to confirm
• Auto-reload is optional. If you turn it on, we charge your saved card the amount you chose whenever your balance falls below the level you chose. You can turn it off at any time. If a charge fails, auto-reload turns itself off, and your minutes page says so.
• Refunds and expiry. Unused minutes don't expire while your account is open. Whether unused minutes are refundable, and when, is still being decided.to confirm
• Performance subscriptions renew automatically until you cancel; cancelling takes effect at the end of the current billing period. One-time course purchases are non-refundable except where the law requires.to confirm
• Payments are processed by Stripe; we never see or store your full card number.

8. Coaches and teams (Performance)

If you link with a coach using their coach code, or join a team, that coach can see your profile basics, training sessions, check-in ratings, assessments, routines and competitions. Your post-competition debriefs and booked competition calls are shared only if you turn sharing on. Coaches never see your call conversations, recordings, well-being check-ins, journaling or safety records. You can unlink from a coach or stop sharing at any time; team members leave the team to end its access.

9. Your content and ours

What you write and say stays yours. You let us store and use it to run the Service for you (for example, so your coach remembers what you worked on), as described in the Privacy Policy. We don't use it to train AI models. You can download it or delete your account at any time. Our session scripts, audio, courses, software and brand belong to us; you may use them only through the Service.

10. Fair use

Please don't:

• use someone else's phone number or account, or set up calls for another person;
• harass or threaten anyone, including through the Service;
• try to break, overload or get around the Service's security, limits or safety features;
• copy, scrape or resell the Service or its content.

We may suspend or close accounts that do, and we may pause calls to protect someone's safety.to confirm

11. AI disclosure

Coaching calls, call summaries and some messages are produced by AI. The Service identifies its AI coach as an AI, consistent with state rules on AI disclosure (such as California's SB 1001 and Utah's Artificial Intelligence Policy Act).to confirm

12. Emails

We send emails about your account (like password resets and receipts), which you can't turn off while your account is open, and optional tips and reminders, which you can turn off in email settings or with the link in any of them.

13. Ending

You can ask us to delete your account at any time from your account; we complete it within 30 days and stop your calls meanwhile.to confirm

14. Disclaimers and liability

The Service is provided “as is”. To the fullest extent the law allows, we disclaim all warranties, and our total liability is limited to what you paid us in the 12 months before the claim.to confirm

15. Changes

We may update these terms. We'll tell you about material changes by email and in the app at least 30 days before they take effect; using the Service after that means you accept them.

16. Governing law and disputes

To be set.to confirm

17. Contact

Questions: contact address to be addedto confirm